SOLVED! That Microsoft Account Doesn’t Exist. Enter A Different Account Or Get A New One.

If you run into the error “That Microsoft account doesn’t exist. Enter a different account or get a new one”, it’s possible that you have messed up the account name. The best solution is to look for mistakes in the account name, apply corrections if necessary and log in again. Depending on the situation, you should consider clearing the browser cache, creating a new account and so on. Spare some time to take a look at this article and learn what must be done.

What Must Be Done

Check Out The Account Name

All in all, you can only sign into your account if you enter the account name correctly. In the case that you mess up the account name, “That Microsoft account doesn’t exist. Enter a different account or get a new one” is the consequence.

In the beginning, you should take a look at the account name and determine whether its spelling is correct. If you have trouble recalling the account name for certain, go to Settings > Accounts > Email & accounts. Also, it won’t hurt to make sure that the account is not provided by your schools, workplaces, … Such an account cannot be used to connect to Microsoft services in most of the cases.

Clear Cache

In Chrome

  • Step 1: Select the three-dot icon, hover your mouse over More Tools and choose Clear browsing data… (Ctrl + Shift + Del).
  • Step 2: Click Basic then pick All time in Time range.
  • Step 3: Check the check boxes next to Cookies and other website data as well as Images and files stored in cache then hit Clear data.

In Firefox

  • Step 1: Select the three-line icon and choose Settings.
  • Step 2: Click Privacy & Security then pick Clear data in Cookies and Site Data.
  • Step 3: See how things turn out.

In Edge

  • Step 1: Select the three-line icon and choose Settings.
  • Step 2: Click Privacy, search, and services then pick Choose what to clear.
  • Step 3: Check the checkboxes next to Cached images and files as well as Cookies and site data
  • Step 4: Hit Clear now.

Create A New Microsoft Account

For your information, Microsoft permanently deletes accounts that have not been used for two years. If you haven’t logged into your Microsoft account in the past two years, it’s possible that your account no longer exists. In that case, the best solution is to create a new account.

  • Step 1: Launch your browser, visit select Sign in and choose Create one.
  • Step 2: Enter your email address then hit Next. If you’d like to create a new email address, click “Get a new email address,” type your preferred email address and pick Next. Alternatively, you could select “Use a phone number instead,” enter your phone number and choose Next.
  • Step 3: Enter your preferred password then hit Next.
  • Step 4: A verification code will be sent to either your email or phone number. Read the code, enter it and hit Next.
  • Step 5 Follow the onscreen instructions to wrap up the process and use your new Microsoft account.

The Root Of The Problem

Generally speaking, Windows users should have an easy time managing their Microsoft account but reports of issues still surface at times. In the case of “That Microsoft account doesn’t exist. Enter a different account or get a new one”, you should remember the following suspects:

  • Name.
  • Cache.
  • Microsoft.

Do I Need Internet Access To Use Microsoft 365?

Your PC must be connected to the Internet if you want to carry out activities such as installing/activating apps, managing your subscription and so on. However, Office apps such as Excel, Word, and PowerPoint don’t require Internet access to work.

How Many People Can Use A Microsoft Subscription?

It depends on whether you’re using a personal or a family subscription. A personal subscription only supports one user while a family one can support up to six users.

What Is A Microsoft Product Key?

A Microsoft product key is a unique 25-character code that helps people redeem and activate a Microsoft subscription or Office product. The product key is usually located inside your Office product, Microsoft 365 packaging, product retail receipt, etc.


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