SOLVED! “You’ll Need A New App To Open This ms-contact support Link”

While using Windows, people may experience technical challenges that exceed their understanding and must call in the pros. Usually, Windows users could receive assistance from support personnel by hitting the Help and Support button. Still, on occasion, people may run into a message that says “You’ll need a new app to open this MS contact support link“. Check out this article if the same message is giving you a hard time as you look for support.

What Is Going On

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Microsoft Tips 

For your information, Microsoft Tips application is designed to assist Windows users with a lot of problems. Asides from that, Microsoft Tips also opens links to help and support. You keep coming across “You’ll need a new app to open this MS contact support link” while seeking assistance? Then there is a good chance your PC lacks Microsoft Tips.


Quite a few features of apps run based on the region of Windows users. Hence, if the region is wrong, everything could go haywire and the use of help and support is not an exception.


All in all, Windows computers could only run as expected if people manage to keep the OS up-to-date. Unable to recall the last time you downloaded and installed Windows updates?  In that case, there is a good chance that your Windows is obsolete. Outdated Windows is prone to hiccups such as “You’ll need a new app to open this MS contact support link”.


As time passes by, the Microsoft Store application accumulates data in the cache memory. If the cache experience issues, it’s only natural that problems would emerge.

Actions To Take

Download And Install Microsoft Tips 

In the beginning, you should download and install the Microsoft Tips Application then see how things turn out. 

  • Step 1: Open Microsoft Store and search for Microsoft Tips.
  • Step 2: On the Microsoft Tips page, hit Download.
  • Step 3: Once the download wraps up, close the Microsoft Store and restart your computer.
  • Step 4: Click help and support again then determine whether the issue persists. If you receive a prompt that asks you to select an application to open the link, select Microsoft Tips from the list. Check Always use this app and click OK.

Run The Microsoft Store Apps Troubleshooter

Seeing as the error is requesting the use of an application, one solution is to run the Microsoft Store Apps Troubleshooter

  • Step 1: Open Settings and navigate to Update & Security.
  • Step 2: From the left-side panel, choose Troubleshoot.
  • Step 3: In the right-side pane, choose Additional troubleshooters, select Microsoft Store Apps then click Run the troubleshooter.
  • Step 4: Follow the on-screen prompt to complete the troubleshooting process.

Reset Microsoft Store

Resetting the Microsoft Store will return it to default settings. Doing so can eliminate multiple issues like “You’ll need a new app to open this MS contact support link”.

  • Step 1: In the search bar on your taskbar, type wsreset.exe and hit Enter
  • Step 2: Wait for the process to complete.
  • Step 3: Restart your computer. 

Clear The Microsoft Store Application Cache

  • Step 1: In File Explorer, go to View, select Options and choose Change folder and search options.
  • Step 2: Click View and proceed to Advanced settings.
  • Step 3: Check Show hidden files, folders, and drives then hit OK.
  • Step 4: In the File Explorer address bar, type C:Users<username>AppDataLocalPackagesMicrosoft.WindowsStore_8wekyb3d8bbweLocalState. Remember to replace <username> with your account name.
  • Step 5: In the LocalState folder, rename the Cache folder. Feel free to use whatever name you like.
  • Step 6: Create a new folder empty of content and name it Cache.
  • Step 7: Close File Explorer and restart your computer.

Check Out Region Settings

Via Settings 

  • Step 1: Open Settings and navigate to Time & language.
  • Step 2: Select the Region & language tab and adjust your country or region.

Via Control Panel

  • Step 1: Open Control Panel and choose Region.
  • Step 2: In the Region window, navigate to the Location tab and adjust the Home location.
  • Step 3: Choose Apply and select OK.
  • Step 4: Restart your computer.

Install The Latest Windows Updates

  • Step 1: Click the Start button and select the Gear icon. 
  • Step 2: In Settings, select Update & Security.
  • Step 3: In the left sidebar, select Windows Update.
  • Step 4: In the Windows Update sub-menu, click Check for updates. If an update is available, it will be installed and downloaded immediately.
  • Step 5: The moment the download wraps up, restart your computer.

Re-Register Store 

Re-registering your Windows Store application can refresh its setup files and eliminate application errors. 

  • Step 1: Right-click your Start menu and pick Powershell (Admin).
  • Step 2: Type Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)AppXManifest.xml”} and hit Enter.
  • Step 3: Close Powershell and restart your computer.

System Restore 

If you could successfully open MS contact support links some weeks or months back, execute a System Restore. 

  • Step 1: Press the Windows Key plus R to open Run.
  • Step 2: Type rstrui.exe in the dialog box and click OK to activate System Restore.
  • Step 3: In System Restore, press Next and then select Show more restore points.
  • Step 4: Pick a date to restore your computer system to. Ensure that it is a date when your MS contact support links were opened correctly.
  • Step 5: Click Next and then Finish.
  • Step 6: Wait for the System Restore process to be completed.

Do I Have To Pay For Microsoft Support?

After registering a Microsoft 365 subscription, you will receive basic technical support for free. However, if you pick up a Microsoft Office 365 support plan, you would receive quicker responses and extra services.

Is It Possible To Interact With A Human Microsoft Support Assistant?

Absolutely! You need to log into the Conversational Cloud then click the three vertical dots on the right side of the browser to expand the Connection Area. Next, select the message icon to contact a human Microsoft Support assistant.

At What Time Is Microsoft Support Available?

This service is available from 8.00am to 5.00pm Central Time.

How Long Does The Microsoft Store Free Trial Last?

The free trials for apps in the Microsoft Store last for one month.

Which Methods Of Payment Are Available In The Microsoft Store?

Users can pay for applications using debit cards, credit cards, PayPal, bank accounts or mobile phones.

A Guide For Novices

  • To stay in touch with your goals, add them to My Day within Microsoft To Do. This feature can hold reminders, steps and due dates to keep you on schedule.
  • Remind yourself of urgent activities by adding the Microsoft To Do application to your Start menu. Take advantage of Pin to Start so that My Day details will be pinned on the Start screen for ease of convenience.
  • You own a Microsoft Surface Pro? Write new tasks using Ink on Microsoft To Do. Ink can also be used to check off or delete a completed activity.
  • Keep track of all the applications that you’ve downloaded from the Microsoft Store through the Installed tab within My Library.
  • Right-click your Microsoft Store applications and use the quick actions context menu for efficient app management.

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